Webinar with Meevo's Alana Trabucco and Nikki Le. FROM TARGETS TO TALENT: A MODERN PLAYBOOK FOR GOALS, KPIS AND PERFORMANCE PAY MONDAY, FEB 2, 2026 9:00 AM PST. 10:00 AM MST. 11:00 AM CST. 12:00 PM EST. If you want to learn how to utilize your KPIs more effectively, develop a performance-based culture and build a competitive performance-driven compensation system...then read on! Ready to get blown away by the amount of crazy cool info you’re going to get on my webinar tomorrow with Meevo...
1 day ago • 1 min read
Join us for our free access webinar with Meevo's Alana Trabucco and Nikki Le. FROM TARGETS TO TALENT: A MODERN PLAYBOOK FOR GOALS, KPIS AND PERFORMANCE PAY MONDAY, FEB 2, 2026 9:00 AM PST. 10:00 AM MST. 11:00 AM CST. 12:00 PM EST. If you want to learn how to utilize your KPIs more effectively, develop a performance-based culture and build a competitive performance-driven compensation system...then read on! Dear Ambitious Salon & Spa owners, Here's the thing... uniform and flat rate pay...
7 days ago • 1 min read
The 6 Essentials Of Stellar Customer Service Stellar customer service isn’t accidental—it’s intentional, practiced, and designed. I recorded a short but powerful video breaking down The 6 Essentials of Stellar Customer Service, a framework I use to help service-based businesses elevate experiences, deepen loyalty, and increase perceived value without burning out their teams. At its core, exceptional service isn’t about doing more. It’s about doing the right things—consistently, thoughtfully,...
about 1 month ago • 2 min read
Start off 2026 with a Clear Analysis of Your Front Desk Systems, Guest Service Consistency and Operational Flow with Our Front Desk Performance & Guest Experience Scorecard. Take Our Front Desk and Guest Experience Assessment to see the Gaps in your Hospitality and Operational Core ... Before improving or investing in your front desk systems, it’s important to know where things stand going into 2026. Your front desk and guest service department impacts booking flow, communication, guest...
about 1 month ago • 1 min read
Signature Program Announcing The NLC Front Desk Operating Program with Nikki Le and guest speaker, Christine Benedetto We're a little over 2 weeks away from the Front Desk/Guest Service Training Program that you've been looking for.... It took over 25 years to compile the the secret sauce behind the NLC Front Desk Operating System™ and we know you'll see why when you join this program. Here are just a few of the areas of focus that we'll cover during our 3 days together. This isn’t just a...
about 2 months ago • 1 min read
Webinar Series Hi Beautiful Leaders, Today’s webinar with Michael Cole opens up a transformative conversation around what modern, top-tier compensation truly can look like. We'll explore advanced external strategies like: ✨ Deferred compensation ✨ Key-man insurance ✨ Long-term bonus structures ✨ Phantom equity and other high-stick incentives These tools aren’t just financial mechanisms—they’re long-term commitment builders. They send a clear message to top performers: Your future is safe...
about 2 months ago • 1 min read
Webinar Series The Secrets Behind “Sticky” Compensation Plans (Free Training) Top Talent Retention with Michael ColeThe Compensation Strategies You're Missing Great employees want careers, not just jobs.Learn how to build future-focused , and long-game career style, compensation plans that keep your top talent growing with you. Join host, Nikki Le and Industry Expert, Michael Cole as they discuss powerful, unique and advanced pay structures that drive retention —like deferred comp, key-person...
about 2 months ago • 1 min read
Signature Program Announcing The NLC Front Desk Operating Program with Nikki Le Hi Beautiful Leaders, If there’s one pattern I've seen over and over again in the last 37 years, it’s this: Most front desk teams are doing the best they can… with the training they never received. And it’s costing owners far more than they realize. Today, I want to share something that I believe every salon + spa owner should know — whether you join my new program or not. These are the five non-negotiable skills...
3 months ago • 2 min read
Hello from Nikki, Brigette & Bonnie, Thank you to all who came to the Beauty Leadership Lab - 2nd Edition in Atlanta, Ga. on October 19-21, 2025... And happy fall to our salon owners and leaders. Dear Amazing and Hardworking Leaders, We are so honored to be walking beside you on this journey of leadership growth, deeper presence, and genuine connection — both to yourself and your team. Thank you to everyone who joined us at The Sunlights Pro Academy for the last Beauty Leadership Lab. The...
3 months ago • 4 min read
Hello from Nikki, Brigette & Bonnie, Thank you to all who came to the Beauty Leadership Lab - 2nd Edition in Atlanta, Ga. on October 19-21, 2025... And happy fall to our salon owners and leaders. Dear Amazing and Hardworking Leaders, We are so honored to be walking beside you on this journey of leadership growth, deeper presence, and genuine connection — both to yourself and your team. Thank you to everyone who joined us at The Sunlights Pro Academy for the last Beauty Leadership Lab. The...
3 months ago • 4 min read