Take Our Front Desk and Guest Experience Assessment to see the Gaps in your Hospitality and Operational Core ...

Before improving or investing in your front desk systems, it’s important to know where things stand going into 2026.

Your front desk and guest service department impacts booking flow, communication, guest satisfaction, retention, and daily operations. Yet many business owners are making decisions without a clear snapshot of what’s working well and where gaps exist.

That’s why the Front Desk Performance & Guest Experience Score Card is a powerful tool to help you identify where you may want to spotlight training and development.

This short assessment helps you:

• Evaluate key front desk and guest service focus areas
• Identify strengths, gaps, and inefficiencies
• Gain clarity around booking flow, communication, and guest experience
• Make more informed decisions about training and systems

Completing this scorecard is also one of the best ways to enter the NLC Front Desk Operating System Program more prepared, with a clear understanding of what you need to strengthen, streamline, or build next. Plus, attendees of The NLC Front Desk Operating System Program on Jan, 4th, 5th and 6th, your results will be invaluable for me to gather before our program.

It only takes a few minutes, but the insight is valuable.

👉 Take the Front Desk Performance & Guest Experience Score Card here:

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And if You're ready to learn more about one of the most comprehensive Front Desk and Guest Service Training available for the Salon & Spa Industry, then click here:
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This is the training that brings the front desk department into the conversation for 2026 and gives business owners the support they need.

If you're ready to strengthen your guest experience, your systems, and the team that holds your business brand and guest experience together… and you're just ready to get signed up, then click the button below to go right to the sign up page.
👉 $299 per salon team for lifetime access.

• 3 Days of Live Training with Nikki Le and Guest Speaker Christine DiBenedetto
• Our Full Training Manual that's customizable to you
• A Full Tutorial on how to create your own Front Desk Onboarding & Training Library
• Lifetime Access to our training videos for future new hires

Thank you for being a leader in this industry. Your commitment to growth is what keeps our profession evolving.

With clarity, compassion & high standards,
​Nikki

Click here to start our Front Desk Assessment Survey

Be sure to get signed up for our live webinar

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© 2024 Nikki Le Consultancy
2253-E Old Bridge Rd. , Woodbridge, VA 22192-3025

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