Stellar customer service isn’t accidental—it’s intentional, practiced, and designed.

I recorded a short but powerful video breaking down The 6 Essentials of Stellar Customer Service, a framework I use to help service-based businesses elevate experiences, deepen loyalty, and increase perceived value without burning out their teams.

At its core, exceptional service isn’t about doing more. It’s about doing the right things—consistently, thoughtfully, and with purpose.

In this framework, I walk you through:
• How Affinity builds instant trust through genuine human connection
• Why Anticipation eliminates friction before clients ever feel it
• How Accommodation positions your team as confident guides—not order-takers
• What truly creates Amplified Experiences guests remember and talk about
• Why Appraisal drives emotional ROI beyond price
• And how Assurance becomes the foundation of loyalty, referrals, and retention

These principles apply whether you lead a salon, spa, med-spa, wellness business, or any service-driven brand where experience is everything.

🎥 Watch my on-demand video of The 6 A's here:​
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GMT20251231-220518_Recording_2560x1440.mp4

​📥 Download the companion guide here:​
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Download the Companion Guide Here

I recommend saving this framework and revisiting it with your leadership team. It’s designed to help you assess where your experience is strong—and where small shifts can create massive impact.

If you’re ready to elevate service from transactional to transformational, this is where that work begins.

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Or take this short survey to identify any gaps in your front desk operations and customer service delivery

The Front Desk Performance & Guest Experience Score Card is a powerful tool to help you identify where you may want to spotlight training and development.

This short assessment helps you:

• Evaluate key front desk and guest service focus areas
• Identify strengths, gaps, and inefficiencies
• Gain clarity around booking flow, communication, and guest experience
• Make more informed decisions about training and systems

Completing this scorecard is also one of the best ways to enter the NLC Front Desk Operating System Program more prepared, with a clear understanding of what you need to strengthen, streamline, or build next.

Attendees of The NLC Front Desk Operating System Program on Jan, 4th, 5th and 6th, your results will be invaluable for me to gather before our program.

It only takes a few minutes, but the insight is valuable.

👉 Take the Front Desk Performance & Guest Experience Score Card here:

Start the Front Desk Assessment Now!

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And if you're ready to learn more about one of the most comprehensive Front Desk and Guest Service Training available for the Salon & Spa Industry, then click here:
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Learn all about The NLC Front Desk Operating System Training Program

This is the training that brings the front desk department into the conversation for 2026 and gives business owners the support they need.

If you're ready to strengthen your guest experience, your systems, and the team that holds your business brand and guest experience together… and you're just ready to get signed up, then click the button below to go right to the sign up page.

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👉 $299 per salon team for lifetime access.

• 3 Days of Live Training with Nikki Le and Guest Speaker Christine DiBenedetto
• Our Full Training Manual that's customizable to you
• A Full Tutorial on how to create your own Front Desk Onboarding & Training Library
• Lifetime Access to our training videos for future new hires

Thank you for being a leader in this industry. Your commitment to growth is what keeps our profession evolving.

With clarity, compassion & high standards,
​Nikki

I'm ready to sign up for the NLC-FDOS Training program now !!

Click here to start our Front Desk Assessment Survey

Just in case you missed it: Start the Front Desk Performance Scorecard

Be sure to get signed up for our live webinar

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© 2024 Nikki Le Consultancy
2253-E Old Bridge Rd. , Woodbridge, VA 22192-3025

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