Want to know what the secret sauce for the NLC Front Desk Operating System Program that took me over 25 years to create ?

Published 4 days ago • 1 min read

Signature Program

**Announcing The NLC Front Desk Operating Program with Nikki Le and guest speaker, Christine Benedetto**

We're a little over 2 weeks away from the Front Desk/Guest Service Training Program that you've been looking for....

It took over 25 years to compile the the secret sauce behind the NLC Front Desk Operating System™ and we know you'll see why when you join this program. Here are just a few of the areas of focus that we'll cover during our 3 days together.

This isn’t just a basic front desk training class... In my true fashion of robust and fully integrated education, I've created a program that's a complete operational framework designed to build a world-class guest experience department that moves the needle ...no matter where you are in your business journey.

Here’s what we're covering that sets the NLC Front Desk Operating System™ apart and delivers massive value, structure and functionality to the nucleus of your flow management.

1. Department-Exclusive Onboarding & Talent Development

2. Modern Scheduling + Online Booking Mastery

3. Ready-to-Use Guest & Employee Policies

4. Hospitality-First Customer Care

5. Connection & Communication at the Highest Level

6. Operational Efficiency Systems

7. Tech & POS Mastery

8. Environmental Awareness Procedures That Reflect Your Brand

9. Service & Retail Sales Growth

10. Branding & Marketing

11. Inventory Control + Reorder Strategies

12. Event + Community Engagement Support

13. Salon Maintenance + Clean Task Flow

14. Career Pathing + Compensation Models

15. Task Lists + Standard Procedures

16. KPI Tracking + Reports + Business Support

17. Conflict Resolution + Quality Control

18. Brand Cohesion Scripts & Client Agreements

19. Opening/Closing & Safety Protocols

20. Modern Pricing + Payment Management

Our program trains your team, your future FD Team hires and you on how to develop this area fully with intention.

This is why the NLC Front Desk Operating System™ delivers measurable results — from guest satisfaction to team retention, from revenue growth to operational excellence.

Join Nikki Le and guest speaker, Christine Benedetto of Wink Salon for one of the most comprehensive Front desk/Guest service trainings available to date.

Ready to transform your front desk into a powerful growth engine? Then click the link below to enroll...

This is the training that finally brings the front desk into the leadership conversation — and gives owners the support they’ve needed.

If you're ready to strengthen your guest experience, your systems, and the team that holds your business brand and guest experience together…

👉 Enrollment is now open.
👉 $299 per salon team

Thank you for being a leader in this industry. Your commitment to growth is what keeps our profession evolving.

With clarity, compassion & high standards,
Nikki

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