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I’m the principal at Nikki Le Consultancy. A company designed to serve meaningful success for beauty entrepreneurs and small business owners. My passion is to serve as an employer advocate and business strategist focusing on: -Leadership coaching for owners & their teams -Business systemization & salon owner support -Compensation coaching -Service pricing & creating career wealth -Recruitment marketing -New employee onboarding/training -Transformative career coaching Our mission is to serve the professional in every capacity. This is why we’ve built out a vast library of resources on topics that fulfill every level of your learning experience.
Hi Reader, We can’t talk honestly about leadership without talking about burnout. And burnout doesn’t only happen to people who can’t handle the pressure. It often happens to the people who have handled too much for too long. High-performing leaders are rarely exhausted because they’re incapable of hard work. They’re exhausted by what they’ve been carrying while doing it: Solving problems other people should own. Absorbing the emotional weight of the team. Managing relationships that...
Hi Reader, Before you spend another dollar trying to attract a new client, take a look at the clients you have already worked hard to earn. The ones who visited once or twice... Then quietly disappeared. That does not always mean the relationship is over. Sometimes, they simply need the right message, the right timing, and a meaningful reason to return. On Monday, August 10 at 12:00 PM EST, I’m hosting a free, 1-hour, live webinar with Danielle Anderson from mya: Turn “Lost” into...
Let's dig into Client Retention with Liz Steffen and Nikki Le One of the most talked about topics in the beauty industry is client retention. Yet somehow… it still feels elusive for so many professionals.Why? Because retention is multifaceted.Most people reduce retention down to rebooking percentages or frequency of visits. But true retention is much deeper than that. It’s emotional. Experiential. Relational. Energetic. Psychological.Clients do not stay simply because you “did good hair.”They...